Returns & Shipping
Ted & Olive Boutique have a strict 7 day return policy. We will refund the purchase price or exchange the products subject to the following conditions.
Postal service We post using Australia Post. Standard Shipping is 2+ days but being from a regional town please allow for longer delivery.
Express Post can* be next day to Sydney/Melbourne however Australia Post does not guarantee this from Wagga Wagga.
To calculate expected delivery times please visit their website - https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
You will be provided with a tracking number with your online order which can be tracked through the Australia Post website.
Ted & Olive Boutique can not be responsible for any shipping delays. If you place an order before 4pm it will be posted same day.
International orders may be subject to local import taxes, which are your responsibility (where applicable). If so, the shipping company will contact you by telephone once your Items are in customs to let you know the cost. Be aware that this may delay your delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods.
Return process Please note all returns for change of size or change of mind are at the expense of the customer. There is no refunds on sale items but we will issue you with a credit note to be used in-store or online.
To return, please email email@example.com and we will advise you which boutique to post back to. Please enclose your order name and number.